Policies & legal
The rules, published before we ask for trust
Every policy that governs Odisha Vastram — for customers, sellers and visitors — is published here in plain language. Marketplace policies are released in advance of launch so you can read exactly how things will work before committing to anything.
Website & data
In force now — these govern your use of this website.
- Privacy PolicyWhat we collect, why, and your rights.
- Terms & ConditionsThe rules for using this website and the marketplace.
- Cookie PolicyThe minimal cookies and analytics we use.
- Intellectual Property PolicyOwnership of content, marks and craft designs.
- Grievance Redressal PolicyNamed officer, timelines and escalation path.
For customers
Published in advance — effective when the marketplace launches.
- Return & Refund PolicyVerified returns, valid reasons, refund timelines.
- Shipping PolicyFree delivery, timelines, serviceability and tracking.
- Cancellation PolicyWhen orders can and cannot be cancelled.
- Authenticity & Quality PolicyHow sellers and products are verified.
- Buyer Protection GuidelinesYour protections, step by step.
For sellers
Published in advance so sellers can read the rules before registering.