Frequently asked questions

An upcoming curated online marketplace for authentic handloom, handicraft and artisan products, operated by BYSP INTERNET SERVICES LLP. We are currently in the pre-launch phase: onboarding and verifying sellers before the marketplace opens to customers.

Individual artisans and weavers, sole proprietors, partnership firms, LLPs, companies, and registered artisan groups — co-operative societies, Self-Help Groups, Farmer Producer Organisations, trusts and Section 8 companies. Onboarding adapts to your entity type.

No. Registration, onboarding and listing are free. There are no monthly charges. A transparent platform fee applies only on completed sales — if you do not sell, you pay nothing.

Only if the law requires it of you. If your annual aggregate turnover is below ₹40 lakh (the threshold for goods in most states), GST registration is optional and you can sell without it. Our onboarding team will confirm exactly what applies to you.

It depends on who you are. An individual artisan needs a PAN and a bank account. A proprietorship adds a business proof such as Udyam registration. Firms, LLPs and companies provide their registration documents. Societies and SHGs provide their registration certificate and an authorisation for the office bearer who signs. Your Relationship Manager gives you the exact list for your case.

Your identity, business registration and bank account are verified against official records, with every document also checked by a human reviewer. Verification protects you too: every other seller on the platform has passed the same checks.

Your RM is a named person assigned to you at registration — matched to your craft, region and preferred language where possible. They guide you through onboarding, help with your first listings, answer routine questions, follow up if you get stuck, and are your first point of escalation. If you are ever unhappy with your RM, you can request a different one.

You do, with structured help: per-category guidelines for photography and descriptions, checklists so nothing is missed, and hands-on assistance from your RM for your first products. Every listing passes a quality check before going live.

You decide the selling price for your product — it is agreed with you and never changed without your consent. The customer sees one clean final price with free delivery.

Payments are handled through secure, RBI-regulated payment systems. Once an order completes, your earnings are transferred directly to your verified bank account on a regular settlement cycle, with a clear statement for every order. The exact terms are shared with you in writing during onboarding.

For every order, you record a short, continuous video showing the product and how you packed it, ending with the sealed parcel and shipping label. It takes a minute or two on any smartphone. That video is the deciding evidence in disputes: if it clearly shows the right product packed properly, false “wrong item” claims against you are rejected.

Returns are verified, not unconditional. Valid reasons are: wrong product shipped, damage in transit, damage due to packaging, or a product significantly different from its listing. “Change of mind” is not a valid return reason. Every claim is investigated against the packaging video before any decision.

There is a fair, written process. Genuine seller mistakes are handled with clear reasons, you always have the right to respond and appeal, and no decision is taken without evidence. The full framework is shared with you during onboarding, before you sign.

No. The platform handles all customer communication, support and dispute decisions. Customer contact details are masked; you focus on making and dispatching.

At your pace. The forms take under an hour if your documents are ready, and verification typically completes within a day or two of submission. Your progress saves automatically, and your RM follows up to help you finish.

Yes. There is no exclusivity requirement. Odisha Vastram is an additional, year-round channel. The only rule: orders that come through the platform must be completed on the platform.

The marketplace is in its pre-launch phase while we verify sellers and build the catalogue. Follow @odishavastram on social media to know the moment we open.

Every seller is identity- and business-verified before listing. Products are quality-checked at listing time, attributed to their actual makers, and packaging videos are recorded for every order — so what was packed is documented before it ships.

Delivery is free for customers. The price you see is the price you pay.

If you receive a wrong, damaged, or materially different product, you raise a return within the return window after delivery, with photos. Claims are verified against the packaging video and shipping records, and approved returns are refunded in full to your original payment method. Full details are in the Return & Refund Policy.

Through a published grievance redressal process with a named Grievance Officer and defined acknowledgement and resolution timelines, as required under Indian consumer protection and IT rules. The escalation path is on our Grievance Redressal page.

Your details are used to operate the service and are never sold. Sellers never see your phone number or email — all communication is routed and masked through the platform. See the Privacy Policy for specifics.

Pre-launch. The operating model — onboarding, payments, logistics, support and marketplace governance — is fully specified and in implementation, and seller acquisition is underway. BYSP INTERNET SERVICES LLP is DPIIT and Startup Odisha recognised.

Through platform fees on completed sales. The platform carries no inventory risk, and customer payments are handled by RBI-regulated payment infrastructure.

In conversation. We do not publish pipeline or financial specifics on a public page during pre-launch — register interest and we will follow up directly.