Buyer Protection Guidelines

• Payments are processed by RBI-regulated payment partners; we never see or store your card details.
• The displayed price is the final price — delivery is free and nothing is added after checkout.
• Every order receives a GST tax invoice identifying the responsible seller.

• Orders ship only after a packaging video documents what was packed.
• Tracking is provided for every shipment, with proactive updates at each stage.
• Confirmed lost shipments are refunded in full or reshipped at your choice.

• Wrong, damaged, or materially misdescribed products qualify for free return pickup and a 100% refund under the Return & Refund Policy.
• You can review the packaging video of your own order — transparency works both ways.

• Step 1: Raise the issue in your account or write to support@odishavastram.com within 5 days of delivery, with photos.
• Step 2: Our team verifies against the packaging video and courier records — typically within 2 business days — and tells you the outcome with reasons.
• Step 3: Not satisfied? Escalate to the Grievance Officer (grievance@odishavastram.com): acknowledged within 48 hours, resolved within 30 days.
• Step 4: Your statutory consumer rights remain fully available at all times.

Protections exist for genuine problems. Claims are evidence-verified, and repeated false claims may limit an account after review — this is what keeps the marketplace honest for the artisans behind it and for every other customer.