Cancellation Policy

You may cancel an order any time before the seller has completed packaging verification — from your account, in one step, no questions asked. You receive a full refund of everything you paid, processed immediately to your original payment method (banks typically post it within 5–7 business days).

• Once your order is packed, video-verified and queued for pickup, it can no longer be cancelled from your side — a maker has completed the work of preparing it.
• If something is genuinely wrong (for example, you spotted an issue in the packaging video we share with you), flag the video within its 12-hour review window and our team will review — approved flags cancel the order with a full refund.
• After dispatch, the order completes its journey; if a problem exists on arrival, the Return & Refund Policy applies.

Sellers may request cancellation only for genuine reasons (stock damage, emergency) and each request is reviewed by the platform. If a seller cancellation is approved, you are refunded in full immediately, and repeated seller cancellations attract platform penalties on the seller.

We may cancel an order for product unavailability, seller non-response, suspected payment fraud, or a verified listing error. Platform-cancelled orders are always refunded in full within 5–7 business days, with notice to you explaining why.

All cancellation refunds are 100% of the amount paid, to the original payment method, with a credit note issued where a tax invoice was already generated.